Learn a little bit about Kim Herman, Beacon Hill's Director of Compliance
Please tell us about your family, interests, and hobbies.
I have been married to my husband Rob for over 6 years and we have an almost 4 year old son, Marcus and a 10 year old dog, Gus. I am originally from Virginia but my family recently relocated to Connecticut, where my husband grew up. We love it here and can’t wait to explore all there is to do. I am happiest when it is warm and there is either a pool or beach close by. Lucky for me, we are now surrounded by 2 beautiful lakes!
What is your professional background and how it has led you to working in environmental insurance?
I was in the hospitality industry for over 15 years and the last 6 years of that time managing fine dining restaurants. I decided that I needed more stable hours and was hired at Beacon Hill as an Office Assistant. It was quickly discovered that my hospitality background had given me a strong attention to detail and this would be a great skill for surplus lines tax filings and compliance. I became the Director of Compliance in 2011 and have learned so much about environmental insurance and the E&S market since then.
What is the most important lesson you have learned in your career?
Service is so important. Very early in my hospitality career I learned how important service and attention to detail is. I think this is a strong asset in any business. I would much rather pay for good, knowledgeable service than get something cheaper with terrible service. When I was hired at Beacon Hill, I recognized that customer service and giving our agents a positive experience was very important to the company and I knew it was a good fit for me.
If you had to choose one word to describe the most important motivator to being a leader in your career, what would it be and why? What are you doing specifically at Beacon Hill to help you achieve this?
Teamwork. I believe teamwork is what keeps a company running smoothly and succeeding. We are a small company and every role is important to our success. If we understand each other’s roles and how important they are, we begin to appreciate the work each person puts into making the company successful. I want my colleagues to know they can come to me with any problem and we will try to solve it together.