Learn a little bit about Carter McAuley, Beacon Hill’s Associates Account Executive and Service Manager
Please tell us about your family, interests and hobbies:
I am a married mom of two very active, rambunctious boys, ages 4 and 2, as well as my fur babies (2 dogs and 2 cats – we like even numbers in my house!) When I am not managing the menagerie or trying to make sure my boys aren’t diving off furniture, I am working on finishing my bachelor’s degree at Old Dominion University. I can also be found on weekends at the park, wine tasting, or working on home improvement projects with my husband.
What is your professional background and how has it led you to working in environmental insurance?
I started in insurance by working at a local retail agency, working on auto and homeowners policies. I decided I wanted more of a challenge, so I accepted a position at a boutique general wholesaler. There I learned a lot about the E&S world and am grateful for my time there because this is where I met my husband! But I wanted to specialize even more and become well versed in one type of insurance, which is what I have been able to do at Beacon Hill Associates. Here I have been able to focus my learning and professional growth in the always-evolving world of environmental insurance.
What is the most important lesson you have learned in your career?
Own it. Own your actions or inactions. Own your mistakes and your triumphs. It is easy to blame other factors for losing an account or having a relationship turn sour. Looking at your own actions and how they contribute to a situation is an important step in realizing the power you have over your own life and career. It is the harder path and sometimes an uncomfortable one, but if you do not own your decisions and your mistakes, you will never learn and grow.
If you had to choose one word to describe the most important motivator to being a leader in your career, what would it be and why? What are you doing specifically at Beacon Hill to help you achieve this?
Value. Adding value is a cornerstone of what we try to do at Beacon Hill, and what I try to bring to my interactions with agents. Adding value is what separates one person or company from the crowd and makes them stand out. When I can provide value to my clients, hopefully I am building long-term relationships and showing them that their business matters. This can be something as simple as calling to clarify a request, going the extra mile to rush an endorsement, or coming up with creative solutions to an insured’s problem. The value we can provide today pays off over the course of a relationship.